Terms and Conditions for Sosha
Effective Date: 09.09.2024
Welcome to Sosha! By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Acceptance of Terms
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
2. Changes to Terms
Sosha reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the updated terms on our website. Your continued use of the website after any changes constitutes your acceptance of the new terms.
3. Products and Services
Sosha offers a range of scented candles and related products. All product descriptions, prices, and availability are subject to change without notice. We make every effort to ensure that our products are accurately represented, but we do not guarantee that the descriptions are error-free.
4. Orders and Payment
• All orders are subject to acceptance by Sosha.
• Payment must be made using the methods available on our website.
• Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
5. Shipping and Delivery
We aim to process and ship orders within 3-5 days. Delivery times may vary based on your location. Sosha is not responsible for delays caused by shipping carriers or customs clearance.
6. Returns and Refunds
If you are not satisfied with your purchase, you may return the product within 3 days of receipt for a refund or exchange. The product must be unused and in its original packaging. Please contact our customer service for return instructions.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Sosha and is protected by copyright and trademark laws. Unauthorized use of our content is strictly prohibited.
8. Limitation of Liability
To the fullest extent permitted by law, Sosha shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid by you for the product in question.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
SOSHA
Email: soshastoreofficial@gmail.com
Thank you for choosing Sosha! We appreciate you.
Return and Refund Policy for Sosha
Effective Date: 09.09.2024
At Sosha, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
1. Eligibility for Returns
You may return products purchased from Sosha within 3 days of receiving your order. To be eligible for a return, the following conditions must be met:
• The item must be unused and in its original packaging.
• The item must be accompanied by the original invoice or proof of purchase.
• Returns must be initiated within the specified return window.
2. Non-Returnable Items
Certain items are non-returnable, including:
• Products that have been used or opened.
• Personalized or custom-made items.
• Gift cards.
3. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our customer service team at [insert contact email] or [insert contact phone number] to request a return authorization.
2. Pack the Item: Carefully pack the item in its original packaging, including all accessories and documents.
3. Ship the Item: Send the return package to the address provided by our customer service team. Please ensure that you use a reliable shipping service with tracking.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If approved, we will process your refund within 7-11 business days. The refund will be issued to your original payment method.
5. Shipping Costs
• Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
• Original Shipping Fees: Original shipping fees are non-refundable.
6. Exchanges
If you would like to exchange a product for a different size or scent, please follow the return process above and place a new order for the desired item.
7. Contact Us
If you have any questions or need assistance regarding our return and refund policy, please contact us at:
Email: soshastoreofficial@gmail.com
Thank you for choosing Sosha! We appreciate your support and hope you enjoy your scented candles.
Copyright © 2024 Sosha - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.